The item can be in DOR in the abbreviated tracking history, but you can get more granular data in the extended history, which will give you the details you want. You’d introduced additional complexity to the shipping system and it needs some time to sort it out.Īnd if you do seem to have an extended DOR situation, be sure to check into the tracking number’s Travel History (look up the tracking number and then scroll down on the page). It might be frustrating, but even though you can call/email/chat, the best thing to do is often to wait. Sometimes giving Fedex a nudge over email, phone call, or online chat is what it takes to move the process along. If no good details exist then you can call Fedex or call the shipper in order to get more details about the status. If you feel that your package is stuck - which tends to mean it’s been at this status for over 24 hours - then you should login to your Fedex account and then to your Delivery Manager and try to get more details about the shipment. In fact, it’s actually good news because the DOR status means that the change you put in as been received and Fedex is responded to it by updating the route. Initially, there is nothing to do when you see this status. Unfortunately sometimes packages just become tangled up in the system and one small change is enough to disrupt things, causing them to get stuck in place for days. This happens a lot around the holiday seasons where package volumes are high and complex changes like this can mean serious delays. Seems simple enough, right? Unfortunately that’s not always the case… My Package Is Stuck On “Delivery Option Requested”! What Should I Do?Ī popular complaint with Fedex is that a shipment with a mid-transit change can become stuck at the DOR status for hours or even days.
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